I do a lot of reading online, maybe more than I should. I compiled this list based on reading I've done over the past several months and some recommendations from people I've met. Not all of these are necessarily "customer experience blogs," but all of them provide insight into the mind of the customer, and inspiration for better customer experiences.
The Best Customer Experience Blogs
21st Century Business - Written by Ted Coine, the Savvy Capitalist.
360Connext Blog - Written by Jeannie Walters, founder of 360Connext.
The Customer Revolution - Written by Laurence Buchanan, who works for Capgemini in CRM and Social CRM in the UK.
Annie Said - Written by Annie Tsai, the Director of Customer Experience at PGi.
Beyond Philosophy - Written by Colin Shaw (and others), Founder of Beyond Philosophy and author of three books on Customer Experience.
Brian Vellmure's CRM Strategies Blog - Written by Brian Vellmure, Principal/Founder of Initium LLC.
Church of the Customer - Written by Ben McConnell and Jackie Huba, authors of two great books on customer experience and Principals at Ant's Eye View.
Conversation Agent - Written by Valeria Maltoni, a brand strategist and new member of the team at Powered.
Creating Devoted Customers with Imaginative Service - Written by Chip Bell and John Patterson, widely respected consultants and authors of two books on customer service and loyalty.
Cultivating Your Customers - Written by Mark Price, founder of M Squared Group.
Customer Experience Crossroads - Written by Susan Abbot, founder of Abbott Research & Consulting.
Customer Excellence - Written by Eric Jacques, a client satisfaction manager and customer service excellence advocate.
Customer Experience Matters - Written by Bruce Temkin, a former customer experience researcher at Forrester and founder of The Temkin Group.
Customer Experience Optimization - Written by Lynn Hunsaker, head of ClearAction.
Customers Rock! - Written by Becky Carroll, founder of Petra Consulting Group. Be sure to check out Customers Rock! radio.
Customer Service Stories ..and other thoughts - Written by Barry Dalton, Vice President Innovation & Architecture at Telerx Marketing.
The Dawna MacLean Consulting Blog - Written by Dawna MacLean, owner of Dawna MacLean Consulting.
The Flurry Blog - Written by John Bergquist, founder of Flurry Creations.
GasPedal's Word of Mouth Marketing Blog - Written by the folks at GasPedal.
Amazing Service Guy - Written by Kevin Stirtz (and many others).
Good Experience - Written by Mark Hurst, founder of Creative Good and the GEL conference.
The Experience Factor X Blog - Written by Jen Kuhn and Kelly Ketelboeter, co-founders of The Experience Factor.
Jed Langdon's Blog - Written by Jed Langdon, a customer service star from across the pond.
Maximum Customer Experience - Written by Kelly Erickson, owner of Vision Points.
Michael Hyatt's Blog - Written by Michael Hyatt, CEO of Thomas Nelson.
The Perfect Customer Experience - Written by Dale Wolf, owner of the Cx Institute.
Smith+Co Customer Experience Blog - Written by Shaun Smith, author of Managing the Customer Experience and founder of Smith+Co.
Paul Greenberg's Blog - Written by Paul Greenberg, the godfather of CRM.
Return Customer - Written by Joe Rawlinson, a Senior e-Commerce Strategist at National Instruments.
Scott McKain Viewpoint - The Ultimate Customer Experience - Written by Scott McKain, author of several books and co-founder of the Value Added Institute.
Service Encounters Onstage - Written by Chris Reaburn, Director of Business Development at YRC Worldwide.
Service Untitled - Written by Douglas Hanna, Customer Service Manager at Hostgator.
Seth Godin - You know.
Six Pixels of Separation - Written by Mitch Joel, author of the book by the same name and President of Twist Image.
The Social Customer Manifesto - Written by Christopher Carfi, VP at Edelman Digital.
Social Media Experience (in Spanish) - Written by Carlos Molina, Corporate VP of Innovation and Consultancy at IZO System.
Social Strategy & Design - Written by Karl Long, founder of Tiny Levers.
Transforming the Customer Experience - Written by Kristina Evey, founder and owner of Centric Strategies.
Who's Your Gladys - Written by Marilyn Suttle and Lori Jo Vest, co-authors of the book by the same name.
Write The Company - Written by an unknown.
Zappos Blogs: CEO and COO Blog - Written by Tony Hsieh and Alfred Lin.
The Customer Experience for Profit Blog - Written by Linda Ireland, owner of Aveus.
Tom Peters' Blog - Written by Tom Peters.
Chris Nordyke's Blog - Written by Chris Nordyke, owner of Chris Nordyke State Farm.
Dennis Snow's Blog - Written by Dennis Snow, an author and full-time speaker, trainer and consultant on customer service.
Steve Curtin's Blog - Written by Steve Curtin, a professional speaker, consultant and Customer Enthusiast at Steve Curtin, LLC.
Are you reading a blog that should be included on this list? Let me know in the comments.
This was originally posted at DeliverBliss.com.