Social media is upon us.
It is a fact of life and consumers have made it part of their daily lives.
In other news, brands are still investing small and not so small fortunes creating amazing content for their websites and nobody cares to visit them. On paper, one great solution for this problem is search marketing. You buy keywords, optimize the content on your site for organic search placement, things get better.
Social media can boost a brand even further. And here's the kicker: it has little to do with the brand website.
The root of the issue is in the following fact: The brand has a website; search marketing looks to drive traffic to that website. If the brand places content in social media, it takes content from brand site and actually puts it, well, away from your website. While you can still link to the brand site, isn't social media harmful in actually reducing the need to visit that site? If you can get the content on Facebook, where you hang out with your near, far but always dear friends - is it really necessary to go to the brand's site to get what you are looking for? While intriguing, the answer lies in thinking about what really matters. Skittles, for example, gave up on its website altogether. But three years later, can anyone point out measurable sales increases as a result? What are the key performance indicators (KPIs) a brand would care about? While I personally want the website to be stellar, is it as relevant or important as it was, say, four years ago?
Branding is about searing the name, message or logo of a product or manufacturer deep into your head. Whether the brand achieves consumer impressions on its owned web property or not is immaterial. It is even more important to be able to measure if the brand placement, and the consumer impression it caused, increased the likelihood of a transaction or a purchase. While a brand site can help inform about and portray products really well, social media trumps it on this account. Consumers today trust each other more than they trust their brands. Reviews matter, ratings influence, and if a brand does not track them, it may lose the initiative in controlling its message (Toyota, anyone?). I can probably think up a variety of KPIs but overall the bottom line is this: if you can get the brand online, anywhere, it's a good thing - and if you get it anywhere other than your own brand website, it's a very good thing.
So where does search marketing figure out into this? Search marketing at its finest does not just drive traffic to a website, it increases brand impressions. It also reinforces positive brand messages and matches the terms a brand looks to associate itself with, to search keywords. Search engines do not care about your brand website if it has no redeeming quality; it must have content to be interesting and useful to the search engine's users. Social media has value and content, both searchable and private. Search engines want in and try to extract as much as possible out of social media. If your brand is engaged, search engines will find your content. And by connecting users to the relevant content coming from your brand, marketers get the impressions they so desire.
By now you should be sold. Social media is great. Search marketing helps no matter where your brand is. But how do you measure performance for assets distributed far and wide across social media? One big strength of a brand site comes from the control a marketer has on obtaining performance data about it. Social media sites have no interest in letting you shove Omniture tags into their code. You're a guest. And in reality, the jury is still deliberating. Snake oil merchants and real scientists claim to have the answer for this need for proof and measurement. We are getting close to definitive solutions. Due to the resources necessary to successfully measure and track vast amounts of traffic and content, marketers may have to patiently wait or accept less definitive conclusions and research. Until then, there's always the brand website.
