April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
March 26, 2015Feeling overwhelmed by the massive amount of customer feedback data you’re collecting? You’re not alone! Many businesses are struggling to find...
February 20, 2015Symantec, the global technology security provider, needed to provide its global customer base access to social customer service. They were...
February 20, 2015An Employee Advocacy program has value beyond your company’s marketing department. The community you build will be the single most important...
Aug 18 Posted 6 months ago
Especially about the questions. We need top ask questions that generate insights about our customers. Asking "What is your favorite ice cream topping?" may generate some reqponses, but are they of any use to us?
Aug 12 Posted 6 months ago
This is the best area to explore such a good post as Twitter genaerlly handles Tweets and even it's bio section has not enough space to promote content so this article is really helpful for promotion point of view.