In my post yesterday I wrote about how sales training companies are faring during this economic crisis. Some are doing well. Others less so.
An area of considerable concern to those companies that are investing in sales performance improvement is the cost of travel. This is yet another area where the traditional hotel conference room training session falls short.
Some of the vendors that have strong technology-enabled learning offerings are in a much better position (all other capabilities being equal) to service those travel-curtailed sales teams.
York Baur, CMO of The TAS Group, provided me with the attached slide, which was part of a recent webinar on the subject of the virtual delivery of "sales success." The TAS Group*, along with Richardson*, SPI*, Sandler Training, and others have been investing in non-traditional learning delivery platforms.
If you've had to cut back on travel, you aren't alone. Back in October, SAP saw the handwriting on the wall, and froze travel as well as other expenses as outlined in this internal email:
* Travel: "Cease ALL internal non-customer-facing travel in October...Any non-customer-facing travel already booked should be canceled immediately, even if this incurs penalties." SAP sales people will also have to fly coach from now on unless they use miles to upgrade.
"...Until further notice, all external training is to be canceled..."
What's my message here? Sales effectiveness initiatives mustn't stop now. If you're engaged with a vendor that already has virtual learning delivery capabilities, work with that vendor on cost-effective interventions to take advantage of the situation. If your vendor doesn't have these capabilities, first ask them why they don't! Then, work with them to find tactical ways to deliver the required learning and reinforcement to keep your sales coming in. That could be one-on-one phone coaching, targeted webinars, podcasts, etc. If the vendor doesn't jump at the chance, find another vendor.
* Disclosure: These sales effectiveness solution providers subscribe to ESR's research.
Link to original post