Whilst we were writing our recent 'Guide to managing social media engagement for financial organisations', we came across a lot of really interesting social finance resources and case studies, many of which didn't make it into the final guide.
We thought it may be really useful to compile them all here as a useful resource to see what is being done in the world of social media finance, and why. It would be really good to add to these lists and keep them updated and a good go-to resource so please let us know in comments any you would like to see added. WE will be keeping the updated version of this list over on our blog at blog http://blog.emoderation.com/2012/03/social-finance-resource-list.html, so be sure to check there for anything new.
Twitter
@eModeration's Twitter list: Financial Folk
Engagement Index Report on [UK] Banking Sector
Big [US] Banks Struggle to answer customer complaints on Twitter
General: on Financial Social Media
FSA guidelines on social media
How to use social media without breaking the FSA rules
TheFinancialBrand.com
5 social media misconceptions (and opportunities) in financial services Banks and Other Financials Seek to Reinvent Themselves through Social Media, According to Change Sciences Group Report (Yahoo News)
Financial services: transparency through social media
Should you social network with your bank?
Social media, financial services and customer driven markets
Social Media and the Banking Industry
Leveraging Social Media For Banking
Antisocial: Most banks hold back on social media
Social Media: Hype or a Financial Services Reality?
Banking on 2011 Social Media Guide
5 Ways Financial Institutions Can Use Social Media
Friday Five: Reasons Financial Services Can't Ignore Social Media
Socialware LinkedIn Partnership Underscores FIs' Need for Social Media Strategies
Banks seek admission into social media's inner circle
Gauging the Effectiveness of Social Media in Financial Services
Scary Story: Social Media Spooks Financial Services
Finance on Facebook
Top financial services companies on Facebook
Why are Capital One and American Express the top financial services brands on Facebook?
Standard Chartered Bank - My Majlis
HSBC Students
Social Finance Crises and #FAILS
Social Media Case Study: National Australia Bank
Leveraging Social Media For Banking
7 Reasons Why Banks Have Failed at Social Media... Miserably!
Living on the edge in social media - two case studies of Australian social media issues
Antisocial: Most banks hold back on social media NAB'S UBank: A Cautionary Tale in Social MediaProtecting Brand Equity against a Social Media Backlash
Compliance and Governance
FSA guidelines on social media
How to use social media without breaking the FSA rules
Social media for financial services: Wedbush Securities firm-wide social media use
Financial services industry eyes social media as law changes IFA fee structures (ComputerWeekly.com)
Social Media Risk Assessment Process - Parts 1,2,3,4,5
Social media: Risk and regulation in the financial service industry
Brand examples and case studies
Amex
Amex Twitter
LV=
ANZ Banking - female savings
- netBanker (www.netbanker.com)Edited by Jim Bruene, who founded Online Financial Innovations in 1994 to provide research, data, and insights to the growingonline banking industry.
- payments news (www.paymentsnews.com/)First-rate news-oriented group blog from Glenbrook Partners, an industry consulting firm.
- the Bankwatch (thebankwatch.com/) Ex-Bank of Montreal exec Colin Henderson covers an enormous amount of ground in his writings, from organizational development to direct marketing.
- Bankervision (bankervision.typepad.com)Written by James Gardner, Head of Innovation and Research in Group IT at Lloyds TSB, based in London.
- Bank Deals (bankdeals.blogspot.com/)Anonymous but valuable.
- Banknet360 (www.banknet360.com/0 An online news and information services for banking professionals published by Royal Media Group. A basic financial news portal, with blogs.
- Banking strategies Blog ( www.bai.org/cs/blogs/bankingstrategiesnews/) A moderated blog from BAI.
- private Banking innovation (privatebankinginnovation.com/en/)Written by a team of the Geneva-based consulting boutique Arvetica, "to boost innovation and challenge conventional wisdom in private banking and wealth management through blogposts, interviews and out-of-the-box-thinking."
- Marketing roi: (marketingroi.wordpress.com/)Written by Ron Shevlin, VP of Marketing at Epsilon in Wakefield,MA.
- lanZen ( www.blog.lanzen.co.uk/)Written by Neil Robinson, founder of LANZen, a technology
- strategy and design consultancy in Cheshire, in the Northwest UK.
- the Better Banking Blog (bankingreview.blogspot.com/)Charis Palmer is the editor of Online Banking Review, which she founded in 2003. She reports on issues including banking strategy,
- bank technology, payments, Web 2.0, cybercrime, phishing and online marketing in the financial services industry. (Australia)
- Bank lawyer's Blog (www.banklawyersblog.com/3_bank_lawyers/)Written by Kevin Funnell, an attorney who represents banks and other businesses, primarily in the areas of contracts, electronic commerce, Internet activities, regulatory compliance, business alliances and general business matters.
- link Dump on payments (linkdumponpayments.blogspot.com/)Written by a knowledgeable, but anonymous, insider in the Netherlands.
- aneace's Blog (aneace.blogspot.com/)Aneace Haddad is founder and chairman of payment software company Welcome Real-time.
- gonzo Banker (www.gonzobanker.com/)A group blog from Cornerstone Advisors, Inc., a consulting firm that helps financial institutions in the areas of technology and e-commerce planning, strategic planning, vendor selection, contract negotiation, performance improvement and merger integration services.
- the price of everything (profitdesk.com/content/)Mike Schoeffler is former risk manager for a $9 billion regional bank. He runs Profitdesk Software, a software company that helps banks set better deposit rates.
- Plus -
Time Magazine's Best 25 Financial Blogs
Our grateful thanks to all the authors of the case studies and articles, and curators of the social finance resources here. If we've missed any, let us know.