Given yesterday's post on the Customer Experience Impact Study, I thought you might like a chance to participate in the 3rd Annual Customer Engagement Survey and get a free copy of the results.
Marketers and salespeople like you are participating to share their insights about engagement - including the use of social media, mobile and user-generated content. The survey is reaching farther this year to include gathering insights about the impact of the changing economic climate, including:
-How customer attitudes will change and what companies can do to deal with those shifts.Evolving the definition of quality customers, given this changing landscape.
-The role of social media in addressing these changes.
Last year they had over 1,000 participants in the survey and this year promises to be bigger, broader and more insightful than ever as they've broadened the reach internationally. Over 700 participated in the first 24 hours.
Don't miss this opportunity to find out more about how to better engage your customers and prospects. Take the survey in English, Spanish, Greek or Chinese. But do it now - deadline to participate is October 21st.
Thanks to cScape for hosting the research. I look forward to getting the results and finding even better ways to connect and engage in prospect and customer dialog in the future.
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