I'd also like to send a big thank you to each of our great panelists for participating in the event:
Michael Chui of the McKinsey Global Institute
Frank Eliason of Comcast
Mark Yolton of SAP
Listen to "The Future of Customer Service is Here"
The panelists offered their vast knowledge and experiences on a number of important topics, including:
- Where we are today with respect to serving our customers
- The role social media is playing in interacting with customers
- How they're integrating social media into traditional service channels
- The impact social media is having on customer relationships
- The growing role of community in engaging with customers
- How community is impacting the cost of customer service
- Who should be engaging with customers using social media
- What guidelines do you give employees for engaging with customers on social networks
These and other issues are tackled during this fast-paced conversation. Please feel free to give it a listen, and let us know what you think.
Thanks once again to everyone for helping us make this first webcast a success. We hope you'll join us for more events in the near future!