I am pleased to have you here in the Social Business Book Club, and I hope you enjoy my book, People Love You: The Real Secret to Delivering Legendary Customer Experiences. I chose to write this book because customer satisfaction and experience are of the utmost importance in today's hypercompetitive global market. I look forward to hearing your comments regarding customer engagement and customer experience. Our discussions are for "members only", so please feel free to ask any questions you would like.