The customer is always right!
Not so fast, says SalesChaosTV co-anchor Todd Schnick. Spend all your time attending to a "bad customer" and you risk neglecting the good customers who you depend upon.
"I should have worn my 'I'm with Mr. Cynical' T-shirt," responds co-anchor Dan Waldschmidt.
So just how much attention should you give the customer who's taking you through the wringer? And if you don't jump, do you risk taking a beating on social media?
Customer service seems to be all that more complicated nowadays thanks to social media. Still, basic principles still apply and our SalesChaoTV guys cover a lot of ground in their latest eight minutes of fame.
Tune in below:
Join this discussion with Dan (edgy entrepreneur) and Todd (intrepid marketer) in their latest episode of SalesChaosTV, sponsored by The Customer Collective. Engage them on Twitter at @DanWaldo and @ToddSchnick.