Hundreds of thousands of customer conversations happen on social media every day. Learn more about social listening on the next #SMTLive webinar. Register here.


April 17, 2015
Death and taxes, am I right? This week in the US, one of life’s inevitabilities dominated our financial mindsets as people scrambled to file last year’s taxes. Not to mention our Twitter convos. April 15 has come and gone, another tax day done, but which tax filing software won the brand conversation battle on social? Also, on the presidential ballot front, the democratic party’s own Hillary Clinton announced she’s running. Officially.
April 08, 2015
On the heels of last week’s announcement of a new $46 million round of funding (which put the valuation of the company in the billion-dollar category), social media management platform Sprinklr announced the acquisition of online community platform provider Get Satisfaction.
April 03, 2015
So this happened last night in Portugal: a controlled (?) explosion took place in a large quarry at about .. 11PM. Soon, people around the area, and this went as far as 40 kms (24 miles), flooded facebook, twitter and other social media channels, fantasizing and plotting about the event. During the next 20 minutes, I browsed social media and online newspapers, looking for an answer. Zero, nothing, nada. But then, in a 5-10 minutes window, 5 newspapers had covered the thing. The explosion was real.
March 13, 2015
All around the world, people are preparing to don their greenest finery for St. Patrick’s Day (or is it St. Patty’s Day?) and the controversial debate of Ts vs Ds has the social world divided. The impending Irish holiday (celebrated with beer-fueled debauchery here in the States) is just one of the stories that trended on social this week.
March 06, 2015
Llamas on the loose, a now-famous dress that’s white and gold... or is it black and blue? The last week in social media has been, how shall I put this, quirky. That might be an understatement.
February 26, 2015
​Sprinklr announces today that it is acquiring Pluck from Demand Media. Pluck has a community platform that boasts customers like Mattel, Walgreens and L’Oreal, and emphasizes Sprinklr’s desire to increase its breadth of solutions in content management. I caught up with Sprinklr CEO and founder, Ragy Thomas, last week before the acquisition was announced.
sprinklr logo
February 20, 2015
From fashion rule-breaking firsts, to burritos and frigid temperatures, we’re looking at this week’s news by the numbers. The social numbers that is. Let’s take a closer look at the data and some key insights around some of the most popular topics in our collective psyche.
February 13, 2015
This week was a rollercoaster ride in news, between a tragic shooting in North Carolina, show hijacking Grammy interruptions, Netflix leak, and of course the imminent holiday that bums out so many singletons - Valentine’s Day.
February 11, 2015
The word “Troll” is defined in the Urban Dictionary 256 times. Generally speaking, an Internet Troll is a member of an Internet forum who continually harangues and harasses others. One who posts a deliberately provocative message (generally attacking another person) with the intention of causing...
Dick Costolo
February 02, 2015
Don't overlook Google News as a viable and beneficial source of targeted traffic. Follow these guidelines and tips to help dominate story clusters and potentially generate thousands of new visitors for every few hundred words of news content you publish.