Manager, Social Media & Content for QBE Insurance, consultant, blogger, speaker, advisory board member and in past lives a digital strategist, advertising sales manager and media planner.
I write about social media, content and customer service. In short, how to use all of these better to achieve business outcomes.
6 ARTICLES BY Ben Shute
- Dec. 22, 2017 Why Twitter Threads Will Boost Narratives
- Nov. 26, 2017 How to Use Intent-Based Social Listening to Improve the Customer Experience
- April 18, 2017 Facebook Testing Color Coordinated Link Previews to Make Articles Stand Out
- Feb. 19, 2017 Why Social Media Stories Matter
- Jan. 17, 2017 4 Content Discovery Platforms You May Not Be Aware Of
- Dec. 22, 2016 Can Customer Service Bots Be Empathetic Enough?