Ben Shute
Social Media, Customer Service & Content Marketing, QBE | @ben_shuteManager, Social Media & Content for QBE Insurance, consultant, blogger, speaker, advisory board member and in past lives a digital strategist, advertising sales manager and media planner.
I write about social media, content and customer service. In short, how to use all of these better to achieve business outcomes.
6 articles by Ben Shute
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Why Twitter Threads Will Boost Narratives
Dec. 22, 2017 -
How to Use Intent-Based Social Listening to Improve the Customer Experience
Nov. 26, 2017 -
Facebook Testing Color Coordinated Link Previews to Make Articles Stand Out
April 18, 2017 -
Why Social Media Stories Matter
Feb. 19, 2017 -
4 Content Discovery Platforms You May Not Be Aware Of
Jan. 17, 2017 -
Can Customer Service Bots Be Empathetic Enough?
Dec. 22, 2016