Bill Quiseng
Customer Service Speaker, billquiseng.com | @billquisengBill Quiseng is a blogger and highly sought professional speaker in the areas of customer service, associate engagement and leadership. Bill has over thirty years of luxury resort/club management experience. Bill served as general manager of The Inn at Bay Harbor - A Renaissance Golf Resort, MI. Under his administration, The Inn at Bay Harbor was recognized as one of the World's Best Hotels by Travel+Leisure Magazine. Bill's achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence Award and the American Hotel Motel Association's Pearson Award for Excellence in Lodging Journalism.
5 articles by Bill Quiseng
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Six Major Customer Trends from Customer Service author and speaker Micah Solomon
June 25, 2012 -
The Customer Service Culture
May 15, 2012 -
One Employee Will Kill Your Business and You Won't Even Know It When it Happens.
April 13, 2012 -
I Know Ritz-Carlton and You're No Ritz-Carlton
April 11, 2012 -
Do you have a Customer Service Manifesto?
March 13, 2012