Steve Curtin
President, Steve Curtin, LLC | @http:Customer service speaker, blogger and author (AMACOM Books, Spring 2013). 20 years with Marriott International. Fan of exceptional customer service.
7 articles by Steve Curtin
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Bright people, dim processes and a new turn signal bulb
July 26, 2012 -
Service is a verb
July 17, 2012 -
Customers want the truth
July 5, 2012 -
Entitled thinking is toxic when it comes to customer service
June 14, 2012 -
"But I do everything I'm supposed to do."
May 21, 2012 -
Exceptional customer service is not complicated
May 16, 2012 -
You Can't Have Engagement Without Inclusion
May 14, 2012