Joshua March
CEO & Founder, Conversocial | @joshuamarchI'm founder and CEO of Conversocial, the leading provider of social customer service software. I split my time between Conversocial's London and New York offices, working with companies like Barclaycard, Coach, Hertz, JackThreads, Tesco and others to deliver the best possible customer experience through social media channels. Previously, I co-founded iPlatform, the UK's leading social app development company (and one of the world's first official Facebook Preferred Developer Consultants), which was acquired by Betapond in September 2012.
29 articles by Joshua March
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Contact Centers Must Extend Contact Beyond the Center
March 2, 2015 -
Why All-in-One Social Media Management Systems Don't Cut It for Social Customer Service
July 15, 2014 -
Successfully Measuring Social Customer Service Performance
May 20, 2014 -
Eight New Year's Resolutions for Social Customer Service
Jan. 8, 2014 -
Twitter Enables Always-Visible Images: The Effect on Social Customer Service
Oct. 30, 2013 -
Lessons from Bank of America's Latest Social Media Crisis: Keep Social Customer Service Personal
July 15, 2013 -
5 Top Things to Consider Before Creating a Dedicated Service Handle on Twitter
June 27, 2013 -
Make The First Move With Customer Service
March 26, 2013 -
Getting Social Customer Service Right the First Time
Oct. 11, 2012 -
Five Ways To Socialize Your Customer Service Team
Sept. 19, 2012 -
Five Reasons Why Customers Want Social Customer Service
Sept. 6, 2012 -
Customer Insight: Spotting Trends in Customer Comments on Social Media
Sept. 4, 2012 -
If Disaster Hits, Is Your Social Media Team Ready?
May 1, 2012 -
Stop Putting Your Customers At Risk
April 27, 2012 -
Latest Research Study: Who's Keeping Up with Twitter?
April 4, 2012 -
How to Protect your Brand's Social Reputation
March 29, 2012 -
Marketers: Loosen Your Social Grip
March 15, 2012 -
The Rise of Real Brand Identity
Feb. 26, 2012 -
Key Metrics for Social Customer Service
Feb. 16, 2012 -
The '@' Droppers. Are You Tuned into How Your Customers Use Twitter?
Jan. 27, 2012 -
Needles in Haystacks: Trying to Identify Social Customer Service Issues Without the Right Tools
Jan. 20, 2012 -
2012: The Year Social Marketing and Social Customer Service Get Cosy
Jan. 16, 2012 -
Facebook's Guide to Optimizing your Page
Dec. 13, 2011 -
Avoiding the ÂŁ2.2 Billion Churn: How can businesses pull themselves out of the customer drain?
Nov. 28, 2011 -
Zappos: Delivering WOW Customer Service through Twitter
Nov. 25, 2011