Keith is a marketing, communications, customer care and operations transformation consultant. He works with clients to capture sacred moments of truth, to generate peak experiences, between customers and employees. He develops high touch interactions, using convergence based technologies, with IQ and EQ focused staff, to optimize the sacred moments and experiences globally. A focused leader, insightful, visionary and executive coach, he helps organizations focus on strategic initiatives, enhanced performance, efficiency and effectiveness, for enhanced communication, connection and peak experiences.