Luke Brynley-Jones
Social Media Consultant & Agency CEO, OST | @lbrynleyjonesWith over 15 years in online communities and social media, Luke is one of the UK's most experienced social media consultants. The founder of social media agency, OST, whose clients include Hartley's Jelly, Sun-Pat Peanut Butter, Constant Contact and Pfizer, Luke is a regular conference host and speaker on topics ranging from social media marketing and measurement to social customer service and social business.
24 articles by Luke Brynley-Jones
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Are Small Businesses Missing the Boat on Marketing Automation? [Infographic]
Nov. 6, 2015 -
3 Examples of Integrated Social Media Strategies
Feb. 24, 2015 -
Generation Y Turns to Mobile and Social for Employee Communications [INFOGRAPHIC]
Nov. 25, 2014 -
The Power of Online Communities for Local Businesses [INFOGRAPHIC]
Feb. 14, 2013 -
What to Look for in a Social Media Monitoring Tool
Nov. 12, 2012 -
When Does Social Media Engagement Become Cynical Marketing?
Oct. 23, 2012 -
Spice Girls break Tweets-per-minute record at #London2012 [INFOGRAPHIC]
Aug. 14, 2012 -
Social Media Marketing and the "Lack of Time" Myth
May 22, 2012 -
Do Facebook 'Likes' Mean Loyal Customers? [Infographic]
May 4, 2012 -
Best Practice Example: Gap's Social Media Policy
March 28, 2012 -
White Paper: The Business Case for Social Customer Service
March 27, 2012 -
The State of Social Customer Service [Infographic]
March 16, 2012 -
5 Great Ways to Make Content on Your Facebook Timeline Stand Out
March 12, 2012 -
Interview: Jon Bird from American Airlines on Social Customer Engagement
Feb. 22, 2012 -
How to Integrate Social Media with Email Marketing
Feb. 21, 2012 -
Analysis: Top Social Media Trends for Customer Services in 2012
Feb. 8, 2012 -
Social Media ROI Depends on the "Maturity" of Your Approach
Jan. 30, 2012 -
Which Department Should Lead Your Social Media Activities?
Jan. 23, 2012 -
The Confusing Truth About 'Share This' Buttons on Emails
Jan. 13, 2012 -
Customer Care Survey Reveals Just 5% Complain via Social Media
Jan. 5, 2012 -
The 3 Best Social Media Management Structures for Large Organisations
Nov. 18, 2011 -
How Facebook and Twitter Are Failing Early Adopters
Aug. 17, 2011 -
3 Must-Read Social Commerce Reports for 2011
Aug. 11, 2011 -
How Many People Really See Your Facebook Page Updates?
July 5, 2011