Marc Sokol
Principal, M Squared Group, Inc. | @marcsokolmsgWith 30 years experience as an organizational psychologist, I've worked with companies across the world. I help them implement strategic initiatives,engage and retain their best customers, and align group dynamics so that employees can live the brand promise of their business. Find me at www.MSquaredGroup.com where I write the blog BestCustomerConnection.
38 articles by Marc Sokol
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Will 'Big Data' Become Your Worst Nightmare?
Oct. 13, 2011 -
Tribute to Steve Jobs and All Inspired by Him
Oct. 6, 2011 -
Good and Great: Choices that Shape Customer Experience
Sept. 23, 2011 -
Customer Service Leadership Among Big Banks: The Time Is Now!
Aug. 28, 2011 -
Wanted: Customer Experience Leadership to Fill a Vacuum
Aug. 16, 2011 -
Networking for Hungry Marketing Professionals
June 2, 2011 -
Four lessons your customer service function can learn from "The Royal Wedding"
April 29, 2011 -
The Pain of Misalignment: Your Body Doesn't Like It, Why Should Your Customers?
April 22, 2011 -
QR codes and mood rings: How smartphones will read customer attitudes
April 9, 2011 -
Good Business Unit Strategy; Poor Customer Experience. What Would You Do?
March 29, 2011 -
Fishing for What Customers Really Value
March 16, 2011 -
Five secrets from a dance instructor that will sweep your customers off their feet.
Feb. 25, 2011 -
How Much Does Your Marketing Department Really Show the Love?
Feb. 17, 2011 -
Is Marketing the New Customer Service or Is Customer Service the New Marketing?
Feb. 11, 2011 -
Delta: Why Your Customer Service Training Won't Work
Feb. 9, 2011 -
Raise the Temperature to Achieve Customer-centricity
Jan. 23, 2011 -
Customer-centricity: A puzzle or a problem?
Jan. 12, 2011 -
Three customer experience differentiators to bet on in 2011
Jan. 7, 2011 -
Driving customer-centricity: How to NOT spin your wheels
Dec. 15, 2010 -
Why you can't get traction driving customer-centric change
Dec. 13, 2010 -
Customer-centricity: If you believe in it, bet on it
Dec. 9, 2010 -
The journey toward customer-centricity
Dec. 7, 2010 -
A customer-centric Thanksgiving
Nov. 24, 2010 -
How do you paint your customer service strategy?
Oct. 28, 2010 -
Recognition of customer service: A gift that keeps giving
Oct. 10, 2010