Mike is the Director of Growth for Conversocial, a cloud solution that enables businesses to manage social media as a large-scale customer service channel. He is also the founder and CEO of The Social Media Czar, LLC, a privately-held digital marketing consulting firm whose clients have ranged from real estate agents and rockstars to production studios and artists.
8 ARTICLES BY Mike Schneider
- Nov. 11, 2015 24 Statistics That Show Social Media Is the Future of Customer Service
- Sept. 17, 2014 17 Statistics That Show Social Media is the Future of Customer Service
- July 9, 2014 For Grocery Brands, Great Social Customer Service Must Always Be in Stock
- June 26, 2014 Forrester Research Shows Companies Must Crack Social Customer Service in Order to Survive
- June 20, 2014 How Well Do Top Bus Companies Practice Social Customer Service?
- May 10, 2014 4 Effective Ways to Offer Proactive Customer Service Over Social [VIDEO]
- May 8, 2014 Re-Energizing the Customer Experience for Utilities with Social Customer Service
- May 6, 2014 Checklist: 10 Things to Look for in a Social Customer Service Solution