My friend, and adviser to TheSocialCustomer, Emily Yellin, will lead a star-studded cast to talk about a year in the life of the twitter hash-tag, #Custserv. If you're stuck at home in the NorthEast, this is a great way to spend your time....
Here's Emily's Post:
Are you passionate about the importance of good customer service? Do you work in some aspect of the customer service industry? Do wish you could meet regularly with other people who share your passion for innovation and excellence in customer service? What do you do on Tuesday nights at 9 ET?
If you aren't joining in the always provocative, informative, rowdy, raucous, friendly free-for-all that is the #custserv chat on Tuesday nights on Twitter at 9 ET, you're missing the boat. For the past year, a loyal cabal of customer service thought leaders, managers and others have tweeted away for an hour each week on such pre-selected topics as "Is the Customer Ever Wrong?", "How Do Companies with Poor Customer Service Survive?" and "Is Marketing the New Customer Service or Vice Versa?"
This Webinar will expand on the most lively and pertinent highlights and revelations from those chats in 2010, and do some forecasting about what will likely be prominent concerns in the world of customer service in 2011. It will give regular chat participants and newbies alike a chance to break out of the confines of the beloved 140-character tweets that race by in torrents on Tuesday nights.
Instead, this will be a highly controlled, coherent, logical, erudite, intellectual, measured and totally serious webinar. Or not. The point is you won't want to miss it. The panel will talk, and there will be time for questions, comments, maybe a heated argument, and even some spirited input from the rowdier hecklers in the group (but no mean jerks allowed). You never know what will happen.
So clear your schedules and join us on Thursday, January 27th at 3 pm ET/12 pm PT.
The panel will include:
•Frank Eliason (@FrankEliason), customer service guru and regular #custserv chat participant, formerly of ComcastCares.com and now in social media management at Citibank.
•Marsha Collier, (@MarshaCollier), co-founder of the #custserv chat, author, speaker and thought leader, whose latest book, published in January, is called The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More.
Jeffrey J Kingman (@JeffreyJKingman), co-founder of the #custserv chat, board member of Social Media Club Portland (OR), and CEO of Chalkboarder.
Hosting the panel will be:
•Emily Yellin (@Eyellin), regular #custserv chat participant, journalist, speaker and author of Your Call Is (Not That) Important to Us - Customer Service and What It Reveals About Our World and Our Lives.
Register now at http://bit.ly/hjhc43
Join us for a Live Recap
Thursday, January 27th at 3 pm ET/12 pm PT
Register Now - It's Free - bit.ly/hjhc43