It's one thing to know business law. It's an entire thing altogether to know how it affects your services.
Fake Reviewers Target of NY Sting
We all know it's bad to have employees and friends who are not customers write reviews of our products and services online. And yet...
The New York attorney general's office just closed a year-long "sting" in which they fined 19 companies more than $350,000 in penalties for writing fake reviews.
Lasky covers the issue in a recent PR Week article called, "NY Attorney General Brings Astroturfers to their Knees."
The suit not only covered the organizations that had fake reviews posted, but the agencies that worked with them.
A Personal Story
In 2006 we had a client who had released an app. They were very excited about it, but weren't making any headway in the iTunes app store.
One of our young professionals, who worked with the client day-to-day, came into my office one afternoon and told me she'd been asked to write a review of the app in the store...and the client wanted all of us to do the same.
At the time, astroturfing and fake reviews weren't considered illegal, but we knew enough to know it felt unethical.
We told the client we would not do that for them and they fired us.
I guess that ended up saving us quite a bit of money in penalties!
Beware PR Firms
While PR firms were not the target of this particular investigation, it's something to be aware of and be cautious of when or if you are asked to write reviews on behalf of a client.
The NY attorney general's office posed as a client to several SEO firms and discovered they were paying freelancers around the globe between $1 and $10 per review posted.
I don't know about you, but I don't want to dole out hundreds of thousands of dollars for something that can so easily be avoided.
Avoid the Fake Reviews
The law is sometimes very vague and social still is the Wild, Wild West so it's hard to know what's right or wrong.
If you can't use your moral compass as your guide because your executives or clients are asking you to do something that violates it, Lasky suggests the following four things to help you make your case.
- Review the terms of services. It's all a bunch of legal mumbo jumbo and I'd venture to guess a good majority of us download apps and use sites after agreeing to their terms of services, but don't actually read them. As a PR professional, it's your job to not only read them, but to understand them so you don't violate them.
- Know who you're working with. If your clients, anyone on your team, or freelancers you hire for client work participate in fake reviews, you could be liable. This one scares me a little bit. It's good to pay attention to the reviews posted on behalf of your clients and to speak up if anything looks fishy.
- Make your contracts clear. Lasky says an indemnity clause may not be enough because it may not cover false or misleading information. Talk to your attorney about what should be included to cover you, should someone do this without your knowledge.
- Protect your reputation. Warren Buffet said it best when he said, "If you lose money for the firm, I will be understanding. If you lose reputation for the firm, I will be ruthless." In the PR business, all we have is our reputation. If yours is sullied, it will be very difficult to continue attracting top clients or to get that next job you're dying to get.
All it takes is a little common sense and the cajones to step up and say, 'This isn't right."
Yes, it could cost you a client or two, and while that is painful in the short-term, it's a lot less so than being the target of an attorney general investigation.