The whole purpose of the TheSocialCustomer.com is to be a community where customer service professionals can share experiences, opinions, concerns and solutions for improving the customer experience. And while the site has only been around for just over six months, an active community has formed, with great contributions coming from a number of voices - all focused on improving customer engagement.
In addition to the many great blog posts and comments being generated by the community, we also look to provide information in other formats, like this year's webinar on the future of customer service, and The Social Contract ebook - which featured experts in all facets of customer service sharing their experiences engaging social customers.
In order to continue providing TheSocialCustomer.com community with helpful information, we need a little help from the community. We'd like to know what your (and your company's) experiences have been with using social media to engage customers from a customer service perspective.
We know when it comes to social media and the enterprise, the examples that reach the mainstream outlets are typically extreme - extremely good or extremely bad. But are these examples truly representative of what you and your company's experiences are in serving today's customer?
To get a better understanding of what your experiences are in this area, we've put together a short survey we'd love for you take. We know your time is very important, so we made sure to make it as easy as possible to fill out - and should take no more than 10-12 minutes to complete.
With your help we plan to provide the community with the results of the survey, with the hope that this will be another piece of information - along with your other valuable content contributions - that will improve your ability to build better relationships with your customers.
Please use this link to take the survey.
Thank you for your continued efforts in making TheSocialCustomer.com the best community for those truly interested in serving customers today, and in the future.