Al Rose
Vice President, Retail & Internet Properties, TELUS International | @TELUSintAl Rose is vice-president, Retail & Internet Properties, at TELUS International - a provider of contact center outsourcing solutions to global clients. TELUS International is the global arm of TELUS, a national telecommunications company in Canada with $10.5 billion in annual revenue and almost 13 million customer connections. Learn more at: telusinternational.com
4 articles by Al Rose
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Customers Switch from Phone to Web for Sales and Service
Oct. 2, 2012 -
Why Customers Choose Live Chat Over Voice or Email
July 23, 2012 -
5 reasons why chat beats voice and email and the one reason it might not
July 11, 2012 -
Chat vs. Voice Customer Service: Who wins the cost showdown?
June 29, 2012