Jeannie Walters
CEO, CCXP, 360Connext | @jeanniecw
Jeannie Walters is the CEO and Founder of 360Connext, a global customer experience consulting firm dedicated to creating fewer ruined days for customers- improving loyalty, customer retention, and overall customer experience.
Jeannie is a Certified Customer Experience Professional (CCXP) and the Chicagoland Ambassador for the Customer Experience Professionals Association.
A global speaker, Jeannie has presented to audiences at TEDx, Customer Experience World in London, Next Generation Customer Experience in San Diego, and many more.
Jeannie is a regular contributor to publications like CustomerThink, Social Media Today, iMedia Connection, SteamFeed, and many others.
Check iTunes and Stitcher for the Crack the Customer Code podcast, which she co-hosts weekly with customer service expert Adam Toporek.
Jeannie was named one of the Huffington Post's "Top 100 Most Social Customer Service Pros On Twitter" and the Online Marketing Institute's "Top 20 Digital Marketing Strategists for 2015."
10 articles by Jeannie Walters
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10 Must-Reads for Customer-Centric Leaders
June 10, 2014 -
Are Your KPIs Leading You to a Disaster?
June 5, 2014 -
5 Ways Financial Services' Customer Experience Will Improve in 2014
Dec. 19, 2013 -
Men's Wearhouse: Shareholder Centric Versus Customer Centric
Oct. 30, 2013 -
Overlooked Tools for Gathering Customer Feedback
Oct. 21, 2013 -
Customer Journey Maps: Customer Experience Geography 101
Sept. 12, 2013 -
The Golden Ticket to Rewarding Customers?
Aug. 9, 2013 -
The Gamification of Experience
May 7, 2013 -
Mastering Customer Loyalty: Lady Gaga Style
May 3, 2013 -
Losing Customers to Showrooming?
Sept. 19, 2012