10 articles by Rachel Miller

• Improve Resolution Time with Strategic Questioning Skills

  Aug. 26, 2012

• Best Practices for Email Customer Service

  Aug. 24, 2012

• Your Employees Need Customer Service Training

  July 29, 2012

• Improve Employee Morale with Customer Service Training

  July 26, 2012

• Reduce Time To Resolution with Customer Service Training

  June 27, 2012

• Customer Service Training: The Manager's Role

  May 28, 2012

• Q and A: Benefits of Social Customer Service

  May 21, 2012

• Invest in Your Front-Line Supervisors

  Jan. 16, 2012

• Is There an App for That? Tailoring Customer Service for Mobile Devices

  Jan. 10, 2012

• Telephone Etiquette 101: Never Say "No Problem"

  Dec. 14, 2011