Dear Santa,

I'm not really sure if I've been naughty or nice this year. I guess that's for you to decide. But, when I was on your lap at the mall on Saturday, you asked if I had made my list yet. So, here it is. I don't expect much. But whatever you can do.

1. Bring my #custserv chat friends whatever they want. And put it on the Underhill's tab
2. Please ask the Burgermeister to outlaw the use of the letters A - H - T together
3. Issue a North Pole decree finally answering the question "Is customer service the new marketing?"
4. A new book from Emily Yellin
5. The real value of influencer analysis in customer service treatment and segmentation
6. A face to face interview with @writethecompany
7. A wee bit better engagement rate than 2.7% on the CSAT surveys I respond to next year
8. "The Cloud for Dummies" (and then lock away all copies in a mountain vault in Utah)
9. Free passes on the "delight and amaze" train making stops at Back-to-Basics, Do The Simple Things First & The Customer is Always...someone to whom you should listen
10. Zappos Airlines (come on Tony. Do it!)

Thanks and Merry Christmas!
Your Biggest Fan
Barry