This report discuses how Web 2.0 systems and applications can support management of sales processes.

Instead of focusing on specific technologies such as social networking, blogs, wikis, or other technologies, this report focuses on business processes
and addresses the following questions:

1. How satisfied are sales managers with the different processes currently involved in locating, managing, and closing sales?

2. What can this tell us about where Web 2.0 applications would provide the most benefit to the overall sales process?