Welcome to the Late, Late Edition of the Customer Service Carnivale! In this edition we have some interesting tips and commentary that we've never had before...

Nowadays social media is an important part of a company's marketing campaign, and a Facebook fan page is a way of communicating and connecting with customers. Learn more about setting up a Facebook Fan Page.

As sales people or customer service agents, sometimes we assume that our customers have the same depth of knowledge that we do. In this next article we learn to "give to get" better customer satisfaction.

Maureen O'Danu says that social services organizations sometimes think their work is so vital to their customers that they don't need customer service. This is why they are wrong: Empathy: 10 Things the People You're Helping Would Like You to Know About Them.

Zhu takes a light-hearted, humorous look at customer service in France versus Canada in her post, The Customer Is King.