I’m going to assume you care about social media.
Even if you haven’t yet mastered it, you care about its immense potential as a means to connect with prospects, customers, partners, and potential employees.
So you school yourself on the do’s and don’ts of social media marketing. In doing so, there’s no doubt you’ve come across posts, videos, and every other type of content focused on the common mistakes brands make.
I just searched “social media mistakes” and read a few of the top ranking posts. (This one was strong.) I’ll grant you, the mistakes, though a bit trite, are mostly legit. But there's one - a big, bad and easily correctable mistake - that's almost never mentioned.
The marketing department (or person) is the only one doing social media for your company
The fix? Empowering your employees to expand your brand’s social media brigade.
It’s called employee advocacy. And despite the mature state of social media today, the seldom-practiced strategy is still a baby. In this post, we’ll examine employee advocacy best practices from experts in the field.
The bottom line of this chart, based on data from Altimeter Group, indicates the least mature area in the realm of social business is employee advocacy.
An eBook from LinkedIn claims a mere 3 percent of employees share company-related content.
Employee advocacy pays
It's easy to make a case for implementing an employee advocacy program.
Across the board, when sharing insights about a variety of topics, employees deliver more cred than anyone else - including activist consumers.
- Messages shared by employees went 561% further than the same message shared on a brand owned channel.
- Brand messages are re-shared an average of 24x more frequently when distributed by an employee vs. the brand.
- Nearly 64% of advocates in a formal program credited employee advocacy with attracting and developing new business, and nearly 45% attribute new revenue streams to employee advocacy.*
- Nearly 31% of all high-growth firms now have a formal employee advocacy program in place *
A quick look at the benefits of employee advocacy
- Reach - Employees have the potential to reach more people than the sum of their corporate social media channels. Advocacy may span beyond the platforms companies are using because employees may be active on networks their employers don’t use.
- Credibility - Compared to advertising and marketer-generated content, employee-generated messages are perceived as more credible and trustworthy.
- Employee engagement - An employee advocacy ties employees more closely to the company and has the potential to increase employee engagement. Employees rally around the idea of making a difference and therefore find more meaning in their work.
- Personal brand development - Employee advocacy not only empowers employees to act as brand ambassadors, but also helps enhance their personal brand.
In addition, 85.6% of employees in firms with a formal employee advocacy program say their involvement on social media for professional purposes has helped their career.
Employee advocacy best practices
So, how’s it done?
Create a culture of employee advocacy
Employee advocacy flourishes when employees are motivated to become brand ambassadors. It’s vital to make the employee feel trusted and confident that he or she is a worthy spokespeople for the company.
To protect the company’s reputation (and avoid legal issues), it’s important to create and share social media guidelines for employees to follow. Your policies should empower rather than restrict.
Smarp recommends you focus policies on:
- A professional code of conduct
- Copyright laws
- Respect towards other social media users
Plan your launch
In most cases, it’s wise to start small and expand your employee advocacy program incrementally.
Starting small will help you discover what resonates with your employees and gather feedback from them. Should you choose to launch on a larger scale from the get-go, you’ll want to have a plan in place that includes training, communication, and assigned responsibilities. This approach will likely involve your workforce at large, so you’ll want to be systematic and organized.
In either case, always have the support from the C-suite going in. Employee advocacy programs need the full support of executive champions.
Have great content ready to go
Your employee advocacy program goes nowhere without great content. Consider how you’ll create and share:
- Branded content such as case studies, blog posts, events updates, downloadable assets and anything that promotes the brand.
- Employer branding content such as job posts, posts about the company culture, behind-the-scene photos and video, and anything that reveals what your company is like as an employer.
- Industry insights highlighting knowledge tied to your market.
- Employee-generated content from people and departments that can offer relevant information.
Put time-saving tools in place
You’ll get the most out of your initiative by using an employee advocacy platform that makes it easy for employees discover and share content.
Train the troops
The spark that ignites employee advocacy is training.
- Explain the purpose of the program to those who volunteer to participate. Help them understand how their social media efforts can help them grow professionally.
- Develop an onboarding program and provide the materials they’ll need to get started.
- Consider providing an orientation and launch training sessions.
- Keep the lessons and encouragement coming with educational assets such as ebook and videos, emails, tips for using social media tools.
Motivate with incentives
You want your employees to know they’re making a positive impact. In addition to encouraging participation in the program, be sure to acknowledge the efforts of your employee brand advocates.
Consider creating contests, and gamifying the process with a point system and leaderboards. Develop and offer fun rewards and devise ways to recognize participants and top achievers.
You might give a shout-out to your top brand advocates during meetings and via newsletters and/or your intranet.
Your advocacy program should be analyzed regularly and evaluated based on pertinent performance indicators.
Smarp recommends keeping an eye on the following metrics to better understand the impact of your initiative:
- Reach - How many people you have reached via social channels
- Activity - The number of active users during a selected time period and the number of posts
- Social reactions - Comments, likes and re-shares and other engagement metrics
- Website visitors - How many unique visitors came to your website through employee advocacy
- Earned media value - Assign values to desired actions such as visits, downloads, etc.
A word of warning
Should employee advocacy be optional?
For your company, I say no. If you have a positive corporate culture and sense that a number of employees will respond to an advocacy program - and enjoy it - you won’t regret taking steps toward making it happens.
However, for individual employees, yes, participation must be optional. Not every employee gets into social media or the idea of doing it for their company. As such, force-feeding your program could annoy some of your staff and create unnecessary backlash.
Make employee advocacy optional. It’ll be far more authentic. In fact, you may want to pilot the program with a small group of social media enthusiasts and expand incrementally as you gain traction.
In a post on the Edelman.com blog, Julia Leitman writes, “Start with a small group of the most influential employees. Equip them with powerful content and empower them to share it in their own voices. Find employees who are natural storytellers, love what they do, aren’t afraid to say it and are already active on social media.”
One more employee advocacy best practice
A deliberate and strategic employee advocacy program is a smart social media play for any kind of company looking to expand its reach inexpensively - and with authenticity.
If you haven’t yet started with employee advocacy or have struggled to get the ball rolling, consider the best practices detailed above and this final thought…
Make it fun and easy to participate
If sharing content is a tedious process, your program’s not going to fly. Make it easy for advocates to get involved and stay involved. You can do so by:
- Drafting pre-written social messages
- Making it easy to personalize the messages
- Enabling sharing with a click or two
- Offering a mix of company-related content and curated industry content
And finally, a fun quote from my articulate friend and marketing comrade, Jay Baer:
“Your employees are your greatest brand advocates. If that’s not the case, you have a much bigger problem than just a social media issue.”