The concept of artificial intelligence has captivated humankind’s imagination for centuries, with the idea of creating a non-human entity capable of learning and growing on its own sparking both scientific and ethical debates. Luckily, the AI we know today is a little less sinister, and is more often responsible for tasks like monitoring customer service phone calls and picking out which TV show we might want to watch next - and not necessarily plotting to enslave humanity.
Whether you realize it or not, artificial intelligence is all around us, with 84% of people interacting with some form of AI in the last year. AI technologies span from email spam filters, to predictive text, to reverse image search, and of course Siri - things that many of us interact with on a daily basis.
The rise of AI in workplaces has been slow and steady, but now even customer service positions are utilizing the power of machines to sort their enormous troves of data. For more insight into this rising area, take a look at this infographic from Callminer, which examines how artificial intelligence is changing customer service, and how brands can use AI to improve the customer experience everywhere.
A version of this post was first published on the Digital Information World blog.