Since moving into my new house, I have had the occasion to work with a couple of companies using service contractors and one using its own staff. In each instance, the experience has been fine. Using contractors for your in-home service work makes sense in the right situations:

• The contractors' vision and mission aligns with your own
• The contractors seek to exceed your customers' expectations
• The contractors offer a greater value to your customers and to you than you could do on your own
• The cost of have the contractors is equal to or less than the cost of handling it yourself
• Your customers agree that your contractors provide a needed service and do it well

If these things aren't happening, then hiring out might not be right for you. Thrill your customers, and it won't really matter who is doing the work.

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