This week I moderated another Social Media Today webinar as part of their Best Thinker webinar series, this time on the topic of Social Listening: Harness Marketing Insights from Consumer Conversations. This webinar featured Kevin Hack (@kevinhack) head of Social Intelligence in Global Digital Marketing Advancement at The Hershey Company, Kendra Simpson (@Kfoley) Director of Communications at Kohler Company, Drew Neisser (@DrewNeisser) founder and CEO of Renegade and Will McInnes (@willmcinnes) CMO of Brandwatch. This webinar was sponsored by Brandwatch. We discussed tips and tricks for finding and utilizing Social Listening in your organization!
Here are three key takeaways from the webinar:
- Customer Centric? - How can you declare that you are customer centric if you don't do Social Listening!
- ROI of Social Listening - what's the ROI of not listening to your customers - most likely it more than the cost of Social Listening
- Social to predict what's next - more and more social is being used to find opportunities in product development or innovation
To get a copy of the slides or to listen to the replay, please click here. You can also scan the highlights of this webinar on Twitter by reading the Storify below.
Our next webinar is titled Storytelling Gone Wild: The Key to Creating Viral Content be sure to sign up for it or view the schedule of other upcoming webinars here.