One of the subjects that I am constantly trying to explore is, 'customer experience'. Does a brand that promises "Customer Delight" as its chosen pursuit actually deliver it? Or is it mostly just a sexy line that has no connect whatsoever with ground reality?

Is there a brand that exemplifies "Customer Delight" for YOU? Which one?

I am looking for some 'touch and feel' examples. You can help by sharing your experiences.

I am hoping to use the examples on my blog/ website or a future newspaper column/ book etc.and I take if that I have your permission to do so.

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