As futuristic as it may seem, chatbots are slowly merging into the customer service industry.
Many websites now have an automated chatbot pop up when you enter their page, either welcoming you, asking if they can be of any assistance, or offering advice or a discount. And it's little wonder that such a wide range of companies are now integrating these into their customer service - simply by being there, chatbots can support and scale a business team’s relationship with customers.
But would chatbots be of benefit for your business? In the infographic below, the team from 16Best have compiled a wide range of chatbots stats and insights to give you more perspective on the potential of the tool for your brand.
A version of this post was first published on the Digital Information World blog.