Al Rose is vice-president, Retail & Internet Properties, at TELUS International - a provider of contact center outsourcing solutions to global clients. TELUS International is the global arm of TELUS, a national telecommunications company in Canada with $10.5 billion in annual revenue and almost 13 million customer connections. Learn more at: telusinternational.com
4 ARTICLES BY Al Rose
- Oct. 2, 2012 Customers Switch from Phone to Web for Sales and Service
- July 23, 2012 Why Customers Choose Live Chat Over Voice or Email
- July 11, 2012 5 reasons why chat beats voice and email and the one reason it might not
- June 29, 2012 Chat vs. Voice Customer Service: Who wins the cost showdown?