18 articles by Lien Brusselmans

• What's the Next Evolution in Customer Relations? Meet the Customer Experience Team [INFOGRAPHIC]

  Oct. 24, 2014

• Visa Hits 1st Place in the Twittersphere as Official Sponsor of Olympics [INFOGRAPHIC]

  Feb. 26, 2014

• Which Brand Won the Social Super Bowl? [INFOGRAPHIC]

  Feb. 5, 2014

• Should Your Brand Reply to All Social Media Posts?

  Nov. 25, 2013

• 3 Tips for Efficient Routing of Social Media Messages

  Sept. 18, 2013

• How Canned Responses Can Work for You

  Aug. 19, 2013

• 5 Advanced Features in Social Media Engagement Tools

  Aug. 15, 2013

• 4 Key Metrics to Measure the Success of a Marketing Campaign

  July 25, 2013

• How to Measure Team Performance from Two Points of View

  July 15, 2013

• Brand Management Using Social Media: Alerts and Reporting

  June 19, 2013

• How Social Media Management Helps You Through a Crisis

  April 4, 2013

• The Twitter Tone of Voice: Fun, Helpful or Informative

  March 21, 2013

• Spokespeople Benefit from Social Media Through Email Alerts

  Feb. 18, 2013

• 4 Things to Consider Before You Start Social Media Monitoring

  Feb. 12, 2013

• Make Market Research Easier with a Monitoring Tool

  Jan. 28, 2013

• Social Media for Sales Leads in 4 Steps

  Sept. 18, 2012

• Mitt Romney gains 120.000 new Twitter followers in 2 days. All robots?

  Aug. 3, 2012

• Social Media Requires a Cross-Functional Team

  July 21, 2012