16 articles by Maria Palma

• Flexible Working: What Your Business Needs to Know

  Nov. 2, 2013

• Is Every Employee Responsible For Customer Service?

  May 23, 2012

• Why Is Customer Loyalty Important? (Infographic)

  Feb. 28, 2012

• Win and Retain New Clients

  Dec. 7, 2011

• Transactions Fade and Relationships Last: Building Enduring Service Brands (guest post)

  Nov. 4, 2011

• Customer Service Basics: Say My Name, Say My Name

  Aug. 16, 2011

• Customer Service Carnivale: The Late Late Edition

  April 19, 2011

• The 10-Minute Edition of the Customer Service Carnivale

  April 4, 2011

• Customer Service Carnivale: The Spring Cleaning Edition

  March 25, 2011

• Customer Service Carnivale: The Almost Spring Edition

  March 8, 2011

• You Won't Learn This During Customer Service Training or In Business School

  Feb. 2, 2011

• Top 3 Ways to Show Appreciation To Customers

  Nov. 28, 2010

• Customer Service Carnivale: All Treats, No Tricks

  Nov. 5, 2010

• Customer Service Carnivale: The Fall Edition

  Oct. 19, 2010

• Customer Service Carnivale: The Early Summer Edition

  June 8, 2010

• More Tools To Enhance the Customer Experience: Parature For Facebook

  May 20, 2010