6 articles by Susan Hoekstra

• Email and Customer Service: What Does Your Email Say About You?

  June 4, 2011

• When the Answer is No ... Proactive Service

  June 7, 2010

• Can Good Customer Service Reduce Lawsuits?

  May 4, 2010

• Can You Call Back? Customer Service Tip

  April 26, 2010

• The Problem with Client Loyalty Surveys

  Jan. 7, 2010

• Is the Bar You Set for Excellent Customer Service Too Low?

  Jan. 5, 2010