We all have heard "silence is golden" but certainly not when you are talking about social media. Here is an area where we want constant chatter and feedback.
But I'd like to go against the tide and say that maybe we should reconsider this point. We all have friends that "overuse" their social profiles. It can be those that share the most mundane parts of their day. While you might be my friend it's not really imperative that I know what you're having for breakfast.
Or those that go to other extremes and share the most personal aspects of their thoughts and relationships. I know of one girl who vented on her site about her frustration with certain classmates. Only to go to school the next day completely surprised when everyone was mad at her. She seemed to forget that when you write it on the internet you aren't the only person who can read it.
Even businesses can get people who feel the need to be heard. As a business I want to hear what you have to say about me so that I can take that information and use it so I can keep you a happy customer and to attract new customers. But sometimes what the customer wants you to do is impossible for one reason or another. Then you have to hope your answer was sufficient to keep them coming to your business and that they don't continue to critique you for not taking their suggestion.
So maybe we don't have to revert to "silence is golden" but we should at least "think before we speak".
Has anyone else seen problems from bad posts or tweets?
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