Not surprisingly, many businesses have a tough time understanding exactly how social media fits into their overall marketing plan. Social media marketing seems like more of a catchy phrase that consists of nothing more than tweets and posts. In actuality, marketing with social media is much more than that. No, it won't transform your business into an overnight success, but it can be used as an extremely effective tool when you incorporate a solid plan and strategy behind it.
At a minimum, your social media marketing plan should include a blend of public relations and marketing tactics, as well as evoke flexibility, patience and commitment for the individual or team who will be executing it. Previously, we've shared what social media can and can't do for businesses and it's important to make sure that you have realistic expectations and a well-developed understanding of what social media is and what it requires before you begin planning.
Pick Your Marketing Objectives
Here's the broken record part of this post - you have to begin with the end in mind. You'll hear this from just about anyone who's ever had a hand in developing marketing plan. Decide what your objectives are and why you're putting a social media plan together. What are the things that you want to achieve? Are your objectives sustainable and realistic? Put your thoughts together and dedicate some time to creating this cornerstone of your strategy.
Know Your People
You need to know who you're trying to connect with and where they're at. It's also helpful to understand what level of social media interaction they currently have. For example, if you're selling vitamins to seniors then tweeting about them all day isn't your best bet. Find out what your audience likes and dislikes and get involved with them.
Get Engaged
Social media is anything but passive. It's about a two-way conversation and that means you need to plan on being involved and contributing to the dialogue. Your social media plan should include how time will be allocated to develop relationships and communicate with your audience.
Stretch Your Creative Muscle
Once you've nailed down some of the basics for your social media plan you'll want to customize your strategy. Brand it and make it your own, after all social media isn't based on tweets alone. Get inspired by taking a look at how other businesses have leveraged their social media presence.
Measure and Evaluate
You need to figure out what success means to you and how your social media plan will measure it. Choose which key metrics are most important to you in measuring your ROI and set-up methods to gather data on a regular basis.
At the end of the day, a social media marketing plan can be effectively used to build brand awareness, brand loyalty, build word of mouth marketing and convert customers into brand ambassadors. Put some thought and creativity into you plan that goes beyond tweeting and posting and you'll be on your way to enhancing a relationship between you and your audience.