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Organizations usually benefit when there are multiple intersections among staffers through social media. Human resources is in a position to facilitate these efforts and create useful applications and adoption of social media best practices throughout the organization. To succeed, HR managers should ask themselves:
- Does HR have access to and understand the social media policies created by legal? Even more important, did HR participate in creating the policies?
- Have HR staff undergone a proper immersion and education program about social media so that they can answer questions and support productive uses of social media within the organization?
- Are social media programs within the organization's different departments -- marketing, tech support, supply chain collaboration -- clearly explained to HR so that they can reinforce best practice within the organization?
- Is your organization using social channels such as LinkedIn to recruit the best people for the open positions?
- Are social media disclosure guidelines integrated into your organization's exit interviews and procedures to ensure departing employees conduct themselves appropriately online?