Dan Gingiss

Chief Experience Officer of Winning Customer Experience, LLC

Dan's 20-year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana and McDonald’s.

He is also an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn't just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they'll surely remember.

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes.

He has been named to several notable industry lists, including:

  • “Top Customer Service Influencers of 2018” by Fit Small Business
  • “15 Influencers Changing the CX [Customer Experience] Game” by WalkMe
  • “50 Social Media Marketing Influencers to Follow” by TopRank Marketing
  • “The Top Digital Marketing Influencers in 2018” by Whatagraph

Dan earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.

85 articles by Dan Gingiss