Successful organizations have learned how to solve problems efficiently and effectively. Problems never go away because no organization is perfect. However the process of problem solving can indeed improve but it takes a collaborative culture and people sincerely interested in making things better.
Can Social Media Help Improve The Process?
In a report titled Social Media-2008: Taking Stock of Today's Experiences and Tomorrow's Opportunities. Geoffrey Bock and Steve Paxhia from the Gilbane Group write: "All in all, we believe that five trends are now driving the future for collaboration and social media within the enterprise and beyond:
- The growing appetite for innovative technologies
- The focus on vertical solutions
- The restrained role for IT
- The advent of rich media
- The importance of building communities
In their report they examine these trends and how they solve business problems. Get the full report here.
The opportunities for using social media to accelerate problem solving are ripe. The driving issues are whether business leaders get it and if they do will they remove the barriers that restraint Socialutions.
The barriers are many as are the opportunities for improvement. Remove the barriers and you can seize the opportunities. Pursue the opportunities without removing the barriers and you create more problems to be solved.