Ten years ago, we forecasted that social media would be disruptive to corporations. It was, but mainly to marketing functions, customer care, and corporate communications functions.
Fast forward to today. Using these technologies and mobile apps, we're seeing the rise of people getting what they need from each other: They're sharing homes, cars, rides, money, goods, and their time.
This Collaborative Economy is forcing companies to rethink the relationship they have with their customers - as the crowd, in some cases, is starting to become a competitor. In the embedded slideshare, I'm collecting stats of disruption and will update this as the market develops.
To learn more, advance to my full body of work on the Collaborative Economy, including slides, research, info graphics, and more.