I wrote a piece ripping into Facebook for its Orwellian customer service and treatment of Jon Swift, a well known American humourist who was unceremoniously kicked off of Facebook. It's a story that isn't so far removed from this one I penned about Sage.
According to Wired:
UPDATE: Looks like support from A-list bloggers like Robert Scoble, Dennis Howlett, and Stan Shroeder have softened Facebook's stance. Users creating a group named, "Let Jon Swift Back into Facebook" probably helped too.
Jon's Facebook presence was reinstated within hours of the blogs swinging into action. I wrote that up as well. Readers might find the punchline interesting:
Note to self: Could this be the new 'conflict resolution process' for enterprise CRM?
This vignette has direct relevance to the question of reputation. I have a post in the works on that topic which might make some people think. Coming very soon.
Technorati Tags: CRM, facebook, reputation
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