There's no crying in baseball and no rules in a knife fight. But social media does have rules. Don't know what they are or you don't believe me? Well, read on.
Remember, social media is all about building a community. All communities need rules or they descend into anarchy. Hard to market anything in that environment.
I decided to start to codify what I believe are social media rules for two reasons:
- More and more, I seeing people do things on social media that really irks me. They have no idea of the purpose or reasons for using social media.
- I spoke last week on social media. I named some of the rules, but realized there was no one accepted set of the dos and don'ts. I have no idea if my list will become that set of rules, but somebody has to try.
So here is my list of social media rules with some explanations on why I feel the particular rule is needed.
Oh, one note - I doubt I will be able to cover all of the rules in one posting. I will most likely continue this Wednesday. Plus, I plan to list any suggestions you make. In fact, I want to encourage you to send me what you think should be rules for using social media. If you don't like one of mine, tell me why.
Now then, here they are:
- Don't lie. The reasons for that should be obvious. Social media is particularly unforgiving about anyone who tells a falsehood. It will destroy your, or your company's, credibility. No one buys from such a company or hires such a person.
- Do not spam. Here's the definition of spam I like. It comes from answers.com: "Unsolicited e-mail, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals, or newsgroups; junk e-mail." You spam me, I report to you whatever provider you come from and I block you. I should add my rule is don't ever solicit me. If I want a service you provide, I will find you.
- To follow up on that last point, soliciting business violates the spirit of social media. The whole point of social media is to demonstrate yours or your company's expertise. If people like what you say, they will buy your product. You want to give people solid reasons to buy your product. You want your customers to endorse your products, which provides reasons for others to buy. It is like fishing: you cannot ask a fish to take the hook; you have to give it a reason, such as an enticing fly.
I have four basic rules for connecting with me:
- Use your real name. My first thought when someone uses a "cute" name, is what do they have to hide?
- Post a picture. Again, what are you hiding from? Why don't you want people to see what you look like? If you are company, post your logo.
- Post a brief biography and a link if you have one. Again, what do you have to hide? I want to know something about you before I connect.
- Ask me once, and only once, to connect. I get lots of email - somewhere around 100 a day. I might not get to your request right away. That does not give you license to bombard me with continuing connection requests. Doing that ensures I will not connect with you. One more thing, I do get through all of my email within two days of receiving it. If I don't respond to your request, it means I have decided for any number of reasons not to connect. Don't take it personally and don't ask again.
Once we are connected, I also have rules:
- Do not tell me what you had for breakfast, what cute thing your dog did today or that the sun is shining. I don't care. I connect with people, who are marketers, bloggers, social media wonks, or into politics, fiction writers or people I find interesting. I am here to learn and discuss. If you post anything that falls into what I view as banal, I will block you.
- Never, ever try to sell me anything, or tell me you have a surefire method for ensuring I will become a millionaire by working 15 minutes a week. I don't believe you. I will never believe you.
Please let me know what you think about these rules and provide with me some of your own. I will report them.
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