Social Marketing: Page 403

  • The Future of Social Media and Customer Service

    With technology the world has become a much smaller place and the future of social media has opened up a new world of opportunities to provide a digital customer service experience. And yet, while current technology has made providing customer support even easier, it also stirs up challenges. ...

    By • April 9, 2012

  • The Oprah Guide to Using Social Media to Build Her Business

    Oprah has one of the biggest audiences of any TV personality. And it's not by accident.She's worked tirelessly for years on building a platform for her engaged followers. Some of her methods have been analyzed through a marketing lens in Chris Brogan and Julien Smith's Trust Agents.

    By • April 9, 2012

  • The Power of Reputation: The Brian Solis Effect

    My mind has just been blown. First let me start by saying this - I think Brian Solis is brilliant. Not that obtuse, out of reach brilliance reserved for the Einsteins of the world, but real, everyday, brilliance. Brian has the uncanny ability to break down ideas into easily digestible bits, and ...

    By • April 6, 2012

  • The 6 Pillars of Social Commerce: Understanding the Psychology of Engagement

    Social media is about social science not technology. As such, its value is not realized in the Likenomics of relationship status nor in the scores individuals earn by engaging in social networks. The value of social media comes down to people, relationships, and the meaningful actions between the...

    By • April 5, 2012

  • Client Satisfaction is the New Mainstream

    In today's fast-paced business world, client satisfaction is the new mainstream. In today's world, any business can connect to its customers via many channels -- email, Facebook, Twitter, phone, live chat, web -- and the technologies to do this are available and within reach of even the smallest ...

    By • April 5, 2012

  • Launching Your Forum Community - Web Hosting

    Depending on the potential niche audience and estimated forum traffic, having a good web host is a must for launching your forum. Personally I use Host Gator and find their support and pricing seems to be the best around. You can pick a plan here - but for the $6.95 per month I would take the unl...

    By • April 5, 2012

  • Social Analytics: Deriving Insights for Increased Marketing and Sales Effectiveness

    With the recent explosion of user-generated content - the Wall Street Journal reported that Facebook has 845 million users with more than 425 million daily visitors as of December 2011 and Mediabistro verified that published posts on Twitter surpassed 250 million daily - marketers need a new way ...

    By • April 5, 2012

  • Use Facebook for Product Testing

    via FlickrSocial media marketing.Is that the only business use for social media?Just browsing Facebook, you can see that many businesses are using the platform in unique ways to stand out.Since social media is about building a community, why not put that community to good use?Facebook is a perfec...

    By • April 5, 2012

  • Social Media Marketing: Three Mistakes to Avoid in 2012

    Social media marketing advice isn't difficult to find, since this type of marketing is so important for today's businesses. Unfortunately, there aren't too many "gurus" who will warn you against what you shouldn't do. Luckily for you, by the time you're done with this article, you will know the t...

    By • April 5, 2012

  • Social Media and Technology Won't Change the World, People Will

    The potential that social media handles today is tremendous, I do think that managers, CEOs and directors of big companies, associations, institutions and brands, should consider the valuable opportunity that they have in their hands and make use of the Social web and technology to create change ...

    By • April 5, 2012
  • SMT Expert

    Communication: The Link Between Social Media and Sales

    Social media has completely revolutionized how products are sold, and yet there are still businesses that only use social media outlets to spam their followers with coupon codes and pointless blog posts about how great their business is. Back in 2010, a WhiteHorse survey found that only 52% of B2C business, and a mere 32% of B2B marketers, are using social marketing despite over 80% of marketers in both sectors using social media.

    By • April 4, 2012

  • Wanna be a 'LittleMonster'? Join Lady Gaga's Social Network.

    In keeping with the spirit of Lady Gaga's Birthday last week where the world came to a halt for one day, well mainly in the eyes of her fans, I have decided to talk about the pop diva's new and upcoming Social media platform. Rumor has it that Mark Zuckerberg may have some new and fierce competit...

    By • April 4, 2012

  • Customer Engagement is a Multi-Channel Proposition [CONVO]

    Social channels are grabbing a larger share of our interest and investment as customer engagement channels. And there's little argument about the value of social channels to help us gauge customer sentiment to inform our strategies and activities intended to enhance meaningful interaction with ou...

    By • April 4, 2012

  • Not All Fun and Games: One Call Center's Performance Success through Gamification

    I've written a lot before about gamification, admittedly, one of my favorite topics. A lot of people think the strategy is all about games for consumers, but the application goes deeper than that. Developed correctly, a gamification platform deployed internally across an organization can deliver ...

    By • April 4, 2012

  • Plugged in: Five Ways College Student Internet Use is Unique

    Seems like everyone these days is constantly plugged in: it's no surprise that today's college students are some of the biggest internet users. Look around any campus and you'll see college students connecting all over the place.There are students thumbing smart phones while waiting in line for c...

    By • April 2, 2012

  • What Social Media Marketers Can Learn from Rosa Parks

    I make great use of my afternoon lunch breaks. Daily, I run 4 miles. I take advantage of this time during my runs by not only exercising, but by also listening to audio-books. Mostly, I listen to nonfiction. More times than not these audio-books are business related. I'll listen while running,...

    By • April 2, 2012

  • He's just not that Pinterested in you! Social Media and the Sexes

    Social media may be the new "it' technology. But even in the digital age, we are dividing along the Mars/Venus axis. In the new virtual world, men are from Foursquare and women are from Facebook. Pinterest, the latest, buzziest social site, could easily be sub-branded "Boys Keep Out."User data f...

    By • March 30, 2012

  • Dealing with Self-destructive Behaviors on Branded Sites

    As marketers, we tend to get damn near messianic about the web. We eagerly consume books by Clay Shirky, Seth Godin and others about the great things connectedness is doing for humankind, we (if we're honest) spend a lot more time thinking about social than we do our other channels, and we genera...

    By • March 30, 2012

  • Moving Beyond the Social Customer into the Era of Customer Engagement

    We recently connected with Paul Greenberg, one of the most respected minds in marketing, technology and CRM. His seminal book CRM at the Speed of Light not only helped define the thinking of marketers and business leaders around the globe for years to come, it was among the first to bring to ligh...

    By • March 29, 2012

  • The 5 Keys to how Littlemissmatched Doubled their Facebook Community

    The past year has seen many successes in social media for my client Littlemissmatched. We've doubled our Facebook community, grown our Youtube following, Twitter following, FlickR, Google+ and Pinterest...and we've done it all organically! So how did we do it?1. Review the DataWe have identified...

    By • March 29, 2012

  • How 3 Small Businesses Succeed at Google+

    Whether Google+ is right for most businesses has yet to be seen, infact even a former Googler has questioned Google's focus on making Google+ a success. Nevertheless, some businesses have made outstanding progress using Google+, especially these three small businesses in particular. Learn what th...

    By • March 28, 2012

  • Non-Profit Marketing: What is Your Mobile Strategy?

    Between Apple's skyrocketing iPad 3 sales, the projected increase spending in mobile apps and games, and the fact that anyone without a smartphone looks like they're living in the 80s, it's clear that mobile and tablets are not only a rapidly emerging market, but also one that can't be ignored. B...

    By • March 28, 2012

  • How Expensify Builds Sales Without a Sales Force: Can You Do the Same?

    The growth of expense reporting software company Expensify was built on more than the features of its product.The company creates advocacy among employees within customer companies to influence those responsible for procurement. This activation, along with responsive support - via email, online v...

    By • March 23, 2012

  • Social Strategy and the Non-Profit

    We all know that non-profits run on a tight budget and even tighter staffing levels. We also know just how important most non-profits are to the community and the people they serve and how dedicated the people who work at, volunteer for and donate generously are.Social Media presents a unique opp...

    By • March 23, 2012

  • Organic, bought - what's the difference?

    There are a few things that I truly focus on when considering modifications or upgrades to my corporate social media strategy. Although our process has significantly evolved since we first started our various profiles in 2008, the lessons I learnt from our group office centered around ensuring ou...

    By • March 22, 2012