In their book, Crucial Conversations, Kerry Patterson and three other authors discuss "tools for talking when stakes are high."
Crucial Conversations applies to vocal conversations, but I wonder how it can apply to social media and online conversations. These crucial conversations they are bent on fixing are described as "a discussion between two or more people where (1) stakes are high, (2) opinions vary and (3) emotions run strong."
According to the authors, when stuck in one of these CCs, we can either
Although actual "listening skills" aren't really used, knowing the network, the vibe of the Web site and the personalities of the other bloggers can be listening on the Internet.
They encourage people to stay focused on what they really want. Knowing the only person you can control is yourself is the biggest suggestion they give. In the blogosphere, I believe this to be completely true.
One bad word or phrase, and the world blows up. This is when the avoidance/handling well/handling poorly factor comes in. What do we do as bloggers or representatives if the only person we can control is us?
I believe these crucial conversations strengthen and develop our clear communication skills and test our ability to stay focused on the vision or what we really want.
I'd be interested to hear any examples from others of crucial conversations they've had that have either worked out for good or for the worse. Did it help to keep the vision in mind?
Crucial Conversations applies to vocal conversations, but I wonder how it can apply to social media and online conversations. These crucial conversations they are bent on fixing are described as "a discussion between two or more people where (1) stakes are high, (2) opinions vary and (3) emotions run strong."
According to the authors, when stuck in one of these CCs, we can either
- avoid them,
- face them and handle them poorly or
- face them and handle them well.
Although actual "listening skills" aren't really used, knowing the network, the vibe of the Web site and the personalities of the other bloggers can be listening on the Internet.
They encourage people to stay focused on what they really want. Knowing the only person you can control is yourself is the biggest suggestion they give. In the blogosphere, I believe this to be completely true.
One bad word or phrase, and the world blows up. This is when the avoidance/handling well/handling poorly factor comes in. What do we do as bloggers or representatives if the only person we can control is us?
I believe these crucial conversations strengthen and develop our clear communication skills and test our ability to stay focused on the vision or what we really want.
I'd be interested to hear any examples from others of crucial conversations they've had that have either worked out for good or for the worse. Did it help to keep the vision in mind?
