Social Marketing: Page 333

  • Top Digital Marketing Trends in 2014

    2013 will be known as the year organizations began embracing different tactics for digital marketing in a big way. It will also be known as the year of the biggest social media changes: Twitter's IPO announcement, Google and Facebook's algorithm updates, and the list goes on. This trend of disrup...

    By • Jan. 4, 2014

  • Social Media Is Not the Savior, But...

    It's still surprising how many businesses are ignoring social media. I've heard the various arguments against - that it's a fad, that it's mostly kids (nope), that there's no significant value-add - but none of these stack up in the face of ever-growing data to the contrary. I'll admit, even I wa...

    By • Jan. 3, 2014

  • Why Use Social Media When I Get Business from Word of Mouth?

    If you're sidestepping social media marketing because you get your business through word of mouth, there are two things you need to hear in 2014:Congratulations for providing excellent service.You are losing new business opportunities.Your work is so good it's moved customers to recommend you. Bu...

    By • Jan. 1, 2014

  • Streamlining the Customer Experience with Social Media and Mobile Tech

    It's fairly obvious that online interaction is one of the major aspects of the customer experience today. If we ever came across a company that didn't have a website, we'd not only be surprised but also pretty annoyed and take our business elsewhere. Social media has also become a predominant platform to interact with customers.

    By • Jan. 1, 2014

  • Who to Follow on Twitter and Who to Avoid [INFOGRAPHIC]

    With Twitter's user base eclipsing 550 million, the question is: who are the right people to follow to make your stream powerful and userful? This infographic breaks down the Twitter users into 7 main archetypes. The desire is to help provide a quick read on an account in order better to identify to what extent the account may be of interest to follow. The archetypes also include those accounts that might be better to avoid following.Herewith the 7 archetypes:

    By • Dec. 31, 2013

  • How to Bolster Social Media Customer Service Satisfaction Ratings

    The ability for customers to publicly share their frustrations, complaints and issues remains a great concern for businesses and brands on social media.Some businesses relieve this concern by jacking up their privacy settings to keep unhappy customers from being able to openly express their feeli...

    By Matthew Peneycad • Dec. 31, 2013

  • Employee Advocacy and the Employee-Brand Relationship Model [INFOGRAPHIC]

    Employees are vital for building and scaling brand relationships. They have the distinction of being trusted ambassadors of the brand because of their uniquely "insider" standing. Employee advocacy programs can facilitate the cultivation and delivery of the deliberate and wonderfully shareable ex...

    By • Dec. 29, 2013

  • The Benefits of Quality Content and Genuine Social Engagement

    With every algorithm update, Google is making SEO more and more complex. The company has expressed its desire to improve the quality of their search results, filtering out spammers and content of lower relevance - but how that 'relevance' is determined is becoming increasingly difficult to unders...

    By • Dec. 29, 2013
  • SMT Expert

    Facebook Advertising Options That Won't Break the Bank

    The Facebook algorithm changes have many Facebook page owners in an uproar, especially those who paid to acquire their Facebook fans.I manage nearly 20 fan pages and can confirm a startling drop in what's been an already declining reach over the past year. Compared to only a month ago, organic vi...

    By • Dec. 28, 2013

  • How to Begin the New Year Without an Online Hangover

    Now that we are actually into the holiday season, and most of us are taking time away from the office, we know that a lot of marketers are going to be thinking about what's to come in the new year.For those negatively affected by Google's Hummingbird update or who didn't get as many leads as they...

    By • Dec. 25, 2013

  • Why Your Company Should Switch from Telephone to Live Chat and Social Media Customer Service

    Customer service is all about 'convenience.' Whenever a question pops up about a product or service, think about how you want to be helped: in real-time and as quickly as possible. Your instant reaction isn't to grab your telephone, your preferred 'go to' is the internet. In that case, live chat ...

    By • Dec. 23, 2013

  • Why Instagram Will Be The King Of Social Media In 2014

    Instagram has gone from a selfie platform to a storytelling platform overnight. It's quickly challenging the social media trifecta of Facebook, Twitter and LinkedIn through photo sharing in a mobile world. Instagram gives brands an opportunity to tell their story through visuals. From the time we...

    By • Dec. 23, 2013

  • Future Development of Online Marketing in Social Media Networks

    Not so long ago, social media was considered a novelty of the Internet. Any attempt of advertising was handled by so called ''experts'' of social media marketing. Today, things are a bit different. Exponential distribution is changing the world as we know it, which is subsequently changing the wa...

    By • Dec. 22, 2013

  • Common Traps Every #CommunityManager Should Look Out For

    In my career managing social media campaigns for corporate clients, I have approached online Community Management from many different angles. First, when short-staffed, as a Community Manager (CM) myself, then as a CM supervisor when managing full fledged campaigns and finally, as the creator of ...

    By Social Disruptions • Dec. 21, 2013

  • The New Facebook 'Donate' Button: What You Need To Know

    On December 15th, Facebook announced a new feature: the "Donate Now" button, which allows donors to contribute directly to a nonprofit without ever leaving Facebook.com.The button will be visible on posts from the nonprofit in a user's News Feed, as well as at the top of the nonprofit's Facebook...

    By • Dec. 21, 2013

  • Getting Your Readers' Attention [INFOGRAPHIC]

    The most successful bloggers know that a critical component of their posts is not just the post idea, but how they execute it. What separates successful bloggers from the average ones is their ability to catch and hold the reader's attention throughout a piece. The team at WhoIsHostingThis have ...

    By • Dec. 21, 2013

  • A Hipper, Social Four Seasons Hotel Drives High Return Rate [CASE STUDY]

    (Four Seasons, Chicago - Social Media Influencers | by Beauchaine Photography) The Quest for YouthI don't know about you, but when I think of The Four Seasons brand, I think oppulent, but overly conservative. Certainly not youthful, hip or progressive.Apparently, I'm not alone. Until recently, th...

    By • Dec. 21, 2013

  • 14 Social Media Conversations You Need to Monitor in 2014

    We all know there's more to social media marketing than simply broadcasting our clever messages in hopes of motivating our fans to an action of some kind. Luckily, forward thinkers like Jay Baer (Youtility) and Gary Vaynerchuck (Jab, Jab, Jab, Right Hook) give us resources to evolve the way we us...

    By • Dec. 20, 2013

  • True Story: Following Your Customer's Marching Orders

    Find out how strategically planning for a sales meeting helped Heather land her company's largest contract. Heather*, CEO of a small training company, couldn't believe her luck. Through a referral, she'd secured a meeting with a senior Pentagon leader to talk about her new management development ...

    By • Dec. 20, 2013

  • Why 'Voice Search' Will Change Your SEO And Content Marketing

    In November Google launched their voice-activated search for laptops and PC's. Voice search has been around for a while on mobile devices, most notably Siri on iPhones and now it is on your PC. Voice search is most definitely coming of age and it has implications for both SEO and content marketin...

    By • Dec. 20, 2013

  • Meeting Customer Expectations [VIDEO]

    Here's another installment from my video recording session with the eCornell team, this time looking at customer experience and meeting customer expectations. Here's a post from earlier this year on building CX strategies that goes along with this video quite well.

    By • Dec. 20, 2013

  • 5 Ways to Use the Holiday Season to Become a Better Online Marketer

    Let's start off by admitting that most of us don't spend the holiday season thinking about things like online marketing, inbound lead generation, and search engine optimization strategies. That's fair. But why not take a couple of hours anyway and learn what you can do to attract new customers on...

    By • Dec. 20, 2013

  • 5 Ways Financial Services' Customer Experience Will Improve in 2014

    It's a month of predictions! In this installment, I will be looking into my crystal ball and focusing on the financial services industry. This would be banks, credit unions, financial planners, insurance and more. Much of my background is within this world, so it's fun to think of how far they've...

    By • Dec. 19, 2013

  • The Best Time to Start Swearing at Your Customers [VIDEO]

    Ahhh, the age old question - when is it appropriate to swear at your customers? After all, odds are they sometimes swear at you (especially if they're from Ohio, or so the data suggest!). Some would say it's never OK to swear at your customers, but some would say ... otherwise. Watch the latest v...

    By • Dec. 19, 2013

  • 14 Stats to Inform Your 2014 Social Marketing Strategy

    As 2013 draws to a close, brand marketers and social media strategists have the opportunity to reflect on learnings from the past year. While no single industry statistic should stand alone in informing future plans and strategies, a broader snapshot of social network trends, social consumer beh...

    By • Dec. 19, 2013