Social Marketing: Page 316

  • Customer Service Is the New Marketing: Measuring and Turning Satisfaction into ROI

    SAP gathered an all-star panel of customer service minds, including Shep Hyken, Dan Gingiss of Discover, and Natanya Anderson of Whole Foods, to discuss how customer service is indeed at the heart of today's digital marketing. Shep kicked off the talk by saying that customer service isn't a depar...

    By • Sept. 22, 2014

  • How Much Time Will Our CRM System Take From Me?

    I'm working with an organization implementing its first CRM system. They're both excited about the tool, but worried about it.One of the managers just came to me, saying, "The people are worried. As you know they're already running full out. They want to use the tool, but they're worried about...

    By • Sept. 22, 2014

  • Quick Way to Improve Customer Experience

    There may only be one letter between these two words but there is a huge difference in that one letter to your bottom line - are you distressing your customer and de-stressing the customer?There is huge profit just waiting for anyone who can de-stress the purchase process. There is huge customer ...

    By • Sept. 21, 2014

  • 10 Customer Service Tips for Businesses Leveraging Social Media

    Customer service has rapidly progressed on social media. Gone are those days when your customers would write a letter or pick up the phone and wait in queue for the customer service executive to solve their problems. Now your audiences take to social platforms immediately to voice their displeasu...

    By • Sept. 21, 2014

  • How Writers Can Develop Their Leadership Skills

    As a writer you might be wondering why developing your leadership skills is important. Well, if you're thinking about self-publishing a book or an ebook then you will need to have the ability to lead, be proactive and work using your own initiative. Believe it or not, you are now a business perso...

    By • Sept. 20, 2014

  • 5 Ways Social Media Has Completely Transformed the Telecom Industry

    Telecom companies operate in an extremely competitive industry where it's a constant bidding war over who offers the best coverage for the best price. Providing a service that is widely used by consumers requires direct, real-time access to customers in order to stay one step ahead of competition...

    By • Sept. 19, 2014

  • The Social Shake-Up 2014: Day Two Recap

    If you can believe it, Day 2 topped Day 1, with a morning keynote from Bryan Kramer and Jeremiah Owyang that left many minds blown. Bryan Kramer spoke about remembering that what can set you apart is staying #H2H, "human-to-human," something many businesses overlook in an age of automation. Jerem...

    By • Sept. 19, 2014

  • The Social Shake-Up: How CMOs Drive Innovation and Revenue Growth

    At the Social Shake-Up, I attended a panel called "How CMOs Drive Innovation and Revenue Growth," featuring speakers David Davidovic, President, pathForward, former CMO, Merck; and Tim Minahan, CMO, SAP Cloud and LoB, SAP. Jason Breed, Enterprise Social Business Lead, IBM, moderated this session...

    By • Sept. 19, 2014

  • The Social Shake-Up: The Future of Social Business

    There was an elephant in the Great Room at The Social Shake-Up 2014: Is social really over as a business?Moderator, and CEO of Social Media Today, Robin Fray Carey, asked this of the star-studded panel of three at this keynote ending the first day of the #SocialShakeUp. Sitting on stage with Care...

    By • Sept. 19, 2014

  • Social Change Agent Survey: Passion, Skill Set, and Persistence Lead to Career Growth

    There's no shortage of proof that social is beneficial for business-and it's here to stay. Now we have evidence that it's influencing long-term career growth for social change agents, too, and we're announcing it at The Social Shake-Up 2014.We recently surveyed 347 Social Media Today members onli...

    By • Sept. 18, 2014

  • Performance and Risk Management Through Social Media Training

    Social Media Training is challenging. It is a balancing act between teaching employees the risks of social media and activating employees to be more effective in their roles. A few years back in a previous corporate role, I recall taking a compliance training course and being informed not to le...

    By • Sept. 18, 2014

  • The Social Shake-Up: It's Up to You Whether the Empire Strikes Back

    Back in the early 2000s, there were visionaries who saw the promise of social and what it could be, and it didn't have anything to do with technology. One of those visionaries is Brian Solis, the principal analyst with Altimeter Group, which helps companies adjust to technology disruption. He's a...

    By • Sept. 18, 2014

  • The Social Shake-Up Attracts Wide Breadth of Brands and Industries

    "Different roads sometimes lead to the same castle." ― George R.R. Martin, A Game of ThronesThis year's Social Shake-Up conference in Atlanta is bringing together an impressive breadth of brands, industries and marketing professionals from around the globe. From the world's most recognizable bran...

    By • Sept. 18, 2014

  • Employee Advocacy Comes of Age: #EASummit14 from a Practitioner's Perspective

    Hello from Atlanta! I am writing from the 2014 Employee Advocacy Summit (#EASummit14) and the Social Shake-Up (#SocialShakeUp), both organized by the awesome team at SocialMediaToday. Dynamic Signal was a proud sponsor of the EA Summit portion, and I ended up with an open spot to attend it along ...

    By • Sept. 18, 2014

  • 5 Free and Effective Social Media Tools Perfect for Small Businesses

    Small businesses are always eager to find useful and free tools to improve their marketing performance. Here are five free and effective tools you can use for social media: 1. Newsle. Unlike other social media tools, Newsle does not deal with tweets or posts, it only looks for real news. Use this...

    By • Sept. 18, 2014

  • Website Builder Platforms: Best Options for Small Businesses

    The days of having to build a website "brick by brick" (i.e., code it line by line) are long behind us. For small businesses and "single shingle" professionals in particular, who don't have in-house resources and can't afford the time or money for complex development projects, there is a wide ran...

    By • Sept. 17, 2014

  • 17 Statistics That Show Social Media is the Future of Customer Service

    Millions of people are taking service issues to social media channels as their preferred communication route. These questions and complaints are public, and the only real question for businesses is how - not if - they will respond. Listening is no longer an end, but rather a means to evaluating w...

    By • Sept. 17, 2014

  • Recap from the First-Ever Employee Advocacy Summit

    We just wrapped up our first Employee Advocacy Summit, and it was packed with information on this exciting new field.We heard from everyone: advocates themselves, training experts, best-selling authors, long-time leaders, and even a lawyer (with a sense of humor). Mike Bruny talked about "falling...

    By • Sept. 16, 2014

  • Employee Advocacy Summit: Measuring Performance and Value

    One of the hosts for yesterday's panels at the Employee Advocacy Summit, Susan Emerick, and her partner at Brands Rising LLC, Jeanne Murray, delved deeply into metrics, KPIs and measurement frameworks for employee advocacy programs. They also answer one of the most difficult questions faced by t...

    By • Sept. 16, 2014

  • Shaking Up Social: Attending the Social Shake-Up in Atlanta

    Last year, the Social Shake-Up was one of the best social conferences to attend and this year promises to be even better. In addition to a speaker line-up that includes the "who's who" of digital marketing, this year's event focuses on a few key emerging areas in digital marketing that every bra...

    By • Sept. 16, 2014

  • Leaders in Advocate Marketing: Q&A with Hessie Jones

    Over the past four weeks, we have sought out the best-of-the-best social media marketers for an executive Q&A. These industry leaders are giving their advice on the future of advocacy and influence, along with detailing how brands can activate their most effective advocates.This week, we sat ...

    By • Sept. 16, 2014

  • 10 Ingredients for a Successful "System of Engagement" in Marketing

    It is no longer possible to ignore the fact that there has been a dramatic change in the way people buy products today due to the Internet, the social web and the wide range of mobile devices with which everyone is always connected. Customers can use the Internet not just to get information about...

    By • Sept. 16, 2014

  • 3 Trends in Customer Service From CRM Evolution

    I'm excited to be in Atlanta for Social Media Today's The Social Shake-Up, where I'll be moderating a panel on Overhauling the Customer Relationship in Automotive. Coming off last month's CRM Evolution there are some trends emerging in how brands communicate with their customers and their ecosyst...

    By • Sept. 16, 2014

  • Former IBM Senior Advisors Launch Brands Rising to Build Employee Advocacy Programs

    September 15, 2014 - Susan Emerick, a trusted advisor to Fortune 500 brands, today announced the official opening of Brands Rising, LLC The new consultancy was founded by Emerick in collaboration with partner Jeanne Murray, also a former IBM Business leader, to help brands create trusted relatio...

    By • Sept. 16, 2014

  • Employee Advocacy Summit: Taking Your Program to the Next Level

    One of the hosts at today's Employee Advocacy Summit, Chris Boudreaux of EY and Social Media Today, hosted a panel with three employee advocacy program managers who all have successful programs at differing stages. The theme Chris maintained throughout the discussion was: "What's next?"Here are n...

    By • Sept. 15, 2014